Kwaye apho nokukhalaza ka-Sberbank
Kuba umthengi le bank, abaninzi kuthi kulindeleke ukuba kubatshisa inkonzo, iphenjelelwe yi-izibhengezoNangona kunjalo, endaweni umfana umfazi, smiling, umnikelo ikofu kwaye magazine kunye iindaba, abaninzi ingaba rhoqo lwabalawuli arrogant, kwaye abafundi ukuba abe frivolous nge questionable reputation. I-kaninzi uyakwazi kumphulaphula kuzo intetho yakhe unflattering ukuba abasebenzi ka-neziko lonxibelelwano, credit, kwaye nkqu emva-ofisi. Nangona kubonakala, thina asingabo bonke banyanzeleka ukuba"arhangqe"umxhasi kwaye compliment kuye ukuba abe afanelekileyo.
Kwaye oku kwenziwa hayi kuphela small-mali organizations, kodwa kanjalo iibhanki kunye namava.
A abasebenzi abaqhankqalazayo umzekelo lento Sberbank. Abo ukuba bathethe. Phambi kokuba wenze nantoni na, khumbula ukuba isikhalazo ngumba obaluleke kakhulu isixhobo kwi-balwe kuba amalungelo akho. Kodwa kuphela ukuba umthetho ngomoya wakhe ntetho yakhe uyilo kakhulu careful kwaye clever. Ngoko ke, umbuzo we-famous oopopayi uphawu australian iintsuku ezingama-jikelele ehlabathini' kufuneka sele kuba cacisa icebo senzo. Omnye kubo ulawulo lwe-savings bank. I-abameli beli umbutho rhoqo ziquka zabo dependence kwi loyalty ye-abathengi. Eneneni, yaba izimvo ngomhla we umsebenzi-mali iziko apho imilo yayo reputation. Kwaye kule meko ingaba na umcimbi kwaphela, loluphi uhlobo umthengi yi yendalo umntu okanye ummeli we enkulu inkampani.
Ngoko ke, i-bank sele epheleleyo-nkonzo unoxanduva hlola opinions ye-abathengi, kunye nabasebenzi i-eziquqa impendulo iingxaki kwaye ungquzulwano kuba arisen.
Ngoko ke, ukuba awuyazi apho nokukhalaza ka-Sberbank, kufuneka uqhagamshelane le nkonzo. Indlela yokuyenza lonto Ukwazisa abameli le bank ingxaki, kuyimfuneko ukwenza iintshukumo ezilandelayo: Eli apho unako nokukhalaza malunga Sberbank ka-Russia ngaphandle eshiya indlu. Eyona luncedo oku unyango kukuba wena musa kufuneka yiya naphi na.
Kwaye impendulo ukuba isikhalazo sakho kuza idilesi kubonisiwe nguwe okanye nge-ifowuni (njengoko i-SMS).
Ekupheleni ukugqibezela ifomu, ungafakela ifayile kunye ubungqina yakho uqukuqelo. Yi - umzekelo, ukuba negligent okanye ayilunganga unyango yenzekile ngexesha ngokwembalelwano nge ummeli we-bank i-intanethi. Oku isicelo uza mhlawumbi yiya kwisebe ukuba uya kufumanisa kunye umgangatho inkonzo ukuba umthengi, apho akuvumelekanga kuphela kunokwenzeka nokukhalaza malunga umsebenzi Sberbank, kodwa kubalulekile kananjalo kukho imfuneko.
Eshiya isikhalazo sakho nge-izimvo, ungasoloko khangela ku yintoni iqonga ka-hlola oko.
Oku kungenziwa kunye umntu inani eyabelwe yakho unyango.
Ukuba akukho mpendulo ukususela bank, unako kanjalo phinda unxulumano lwefowuni, ebonisa inani isikhalazo kwaye ngenxa yokuba yakhe ithumela iphindwe.
Ngamnye umxhasi abo ucele i-bank kufuneka sazi apho nokukhalaza malunga abasebenzi ka-Sberbank.
Umzekelo, babo yabalawuli leadership ufumana i-ezibalaseleyo lever ukuba impembelelo i-careless abasebenzi.
Kubalulekile ukuba naye ukuba uyakwazi jika. Ukongeza, kubalulekile iimposiso ukwenza qaphela kwi-incwadi izikhalazo, efumaneka kwi-ngalinye isebe.
Ngo analogy, ungasoloko thumela ngeposi ebhalisiweyo nge saziso a iphepha inguqulelo isikhalazo ukuba idilesi: Moscow, ul.
Vavilov, njalo-njalo ishumi anesithoba (central-ofisi savings bank). Kwaye ileta kufuneka zibhalwe egameni umongameli-sihlalo bebhodi Gref isijamani Oskarovich. Kubalulekile yayo competence ukukhuthaza okanye involve zoluleko uxanduva kwaye mali abasebenzi ye-credit iziko.
Zininzi iimeko apho kufuneka ngenene ukucela uncedo
I-isibheno ngokwawo kufuneka zibhalwe ngendlela ifomu ukuba inje olwamkelekileyo, njengoko semthethweni kuba onke amabango. Umzekelo ingafunyanwa ngezantsi Ngamanye amaxesha, lwabalawuli a isebe okanye isebe ukuthatha nesabelo a behavioural ingxaki okanye ayilunganga unyango. Kule meko, kufuneka kanjalo qiniseka nokukhalaza malunga nabo. Oku kungenziwa, umzekelo, yi-ubizo i-Bank u-hotline: nks t (mobile kufuneka dial). Okokuqala, ezi zokusebenza zixhomekeke rhoqo examined yi-iibhanki ngokwabo. Kwi end, baya ukuphendula ngokukhawuleza kwi-outrage kwaye uncedo ukusombulula kwiimeko, okanye sukuyinaka ngokupheleleyo. Okwesibini, kukho izinto ezininzi abasebenzisi kwabanjalo zephondo. Ngabo ukukhangela ulwazi kwi-mboleko kunye nezinye iimveliso. Ezi zinto zilandelayo namagqabantshintshi, babe isigqibo hayi zithungelana kunye isebe jikelele.
Okanye, ungafumana njenge-minded abantu abathe kanjalo faced le ngxaki.
Kwaye lento siyingqokelela isikhalazo. Ke ngoko, malunga nenkqubo yolawulo olumanyanisiweyo imfuza ukuba abameli ka-a-mali iziko siphendule ukuchongeka. Kodwa apho nokukhalaza ka-Sberbank, ukuba imeko yakho kunye namabango ixesha elide kwaye alifumanisanga sele igqityiwe, kwaye ibongoza baba sukuyihoya. Kulo mzekelo, ungakhetha qhagamshelana ngqo le-central bank. Kule meko, isikhalazo masibhalwe kwi-iikopi ezimbini, enye apho kuya kuthunyelwa i-bank, kwaye yesibini - le regulator. Eyona njongo iphambili yale umnxeba ku ukutsala i-ingqalelo le-central Bank kwi ingxaki. Kwaye uza kanjalo Sberbank bonke seriousness yayo intentions ukuzisa ibango yalo iimposiso isisombululo. Kwaye xa nayiphi na intshukumo ingaba uncedo, lokugqibela inyathelo, ufumane inkxaso a elinolwazi lawyer kwaye bathi balandele ngayo ngenkalipho. Kodwa khumbula ukuba ngenxa yesi senzo: Kwaye, kunjalo, musa xana ukuba inkampu ye-losers akahlawuli kuba iindleko zasemthethweni. Kwaye yovavanyo ngokwayo unako yokugqibela ixesha elide, nto leyo a nzima mali kwentlawulo ezongezelelweyo.
